FAQ
Getting it to you
When will my order arrive?
Orders ship within 1–3 business days and arrive within 14 days of ordering, tracked all the way to your door. As soon as your parcel is on its way you get a tracking number by email, and every product page shows an estimated arrival date before you buy.
How much is shipping?
Shipping is free on every order, with no minimum and no threshold to reach.
How do I track my order?
Use the tracking number from your shipping email on our tracking page, or sign in to your account to see every order in one place.
What payment methods do you take?
All major cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is handled by Shopify, so your card details never touch our systems.
What it is made of
Will it irritate sensitive skin?
Most people wear it without issue, but plated jewelry is not nickel-free by default. If you react to costume jewelry, stick to our sterling silver pieces.
How should I clean it?
A soft dry cloth is all it needs. Skip jewelry dips, ultrasonic cleaners and anything abrasive — they strip plating. Store pieces separately so the stones do not scratch each other.
What is your returns policy?
30 days on unworn pieces in their original packaging. Engraved and made-to-order pieces are the only exceptions.
Something arrived damaged.
Send us a photo within 48 hours of delivery and we will replace it or refund you — whichever you prefer. No need to return the damaged piece.